SnapStream is Committed to Your Online Security

Online privacy is a serious concern. At SnapStream, we uphold the same level of privacy standards that we demand from other websites.

We will never sell, trade, or otherwise make available any personally identifiable information to any 3rd party organization or company not affiliated with SnapStream.

Social Media Accounts

Users who add accounts from social media platforms, including Facebook, X and YouTube, as posting destinations through the SnapStream interface may remove any and all data associated with those accounts at any time by deleting the configured accounts through the SnapStream interface. Users who wish to confirm the removal of social media account data may do so by contacting SnapStream support (link).

What information do we collect?

We collect information such as name, e-mail, mailing address, and/or phone number from you when you respond to a survey or fill out a form.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

(a) Traffic Analysis – SnapStream uses software programs to analyze traffic to this website. These programs collect aggregate data, not personal information, and are critical to improving the user experience within the website.
(b) Periodic Emails – The email address you provide may be used to send you occasional information such as company news, updates, related product or service information, etc. We will never sell or share your information with anyone else not affiliated with SnapStream. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
(c) Customer Service – Where applicable, your information helps us to more effectively respond to your customer service requests and support needs.
(d) Forms – Inquiry forms, such as information requests or site registration, collect information that is securely stored and will only be used to direct you to the resources you seek. This may include follow up by one of our associates to answer questions you may have.

Links to Other Sites

The SnapStream website may contain links to other website and internet resources. SnapStream is not responsible for the privacy practices or the content of these other website and internet resources.

Please note the Service uses YouTube API Services as a service provider. If you use the Service to upload content to YouTube, you are subject to the Google Privacy Policy & YouTube Terms of Service (TOS).

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service provider’s systems to recognize your browser and capture and remember certain information.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline. By using our site, you consent to our privacy policy. If we decide to change our privacy policy, we will post those changes on this page.

Questions and Concerns

If there are any questions regarding this privacy policy you may contact us at marketing@snapstream.com.

Last Update: 3/27/2025

SnapStream AI Policy

At SnapStream, we use artificial intelligence to make working with video content easier and faster for you. We are committed to using AI in ways that benefit you while protecting your privacy and maintaining your trust.

Who are SnapStream’s Large Language Model Providers?

SnapStream currently uses large language models (LLMs) provided by Anthropic and OpenAI. We regularly evaluate LLM providers and their models to ensure we are providing the best experience for our SnapStream users.

How does SnapStream AI use content from your system?

Social post summaries
- When you post to X, Bluesky or other destinations, SnapStream can pass the transcript of the post to an LLM and ask it for a summary in a few sentences.
Moment title generation
- When you create a clip, SnapStream will pass the transcript of the clip to an LLM and ask it for a summary in a few words.
Chapters feature
- When you make a recording, SnapStream will analyze the captions or transcription while the recording is in progress to generate headings and summaries that describe the content by section.
- About every 5 minutes, transcription content is sent to an LLM to summarize the content and identify key topics, people, places, and entities. This summary is returned and displayed in the Chapters tab.
Snappy feature
- Snappy is an AI agent capable of referencing videos from your recording library by:
  - Generating embeddings: Embeddings are numerical representations of the text within a transcript. These representations capture the meaning and context of the text, enabling efficient comparison and similarity searches between different recordings.
  - Generating responses: When a user asks Snappy a question, the request is passed to our AI Agent which generates a search query. This query is compared against the embeddings from your library in a vector database, and a list of recordings is generated based on relevance. Using the LLM, we refine and rank these recordings, and finally process the output into an answer which is displayed to the user.

Is my data being used to train the AI model?

No, SnapStream does not use any of your data to train any models.

Can I turn off AI features on my system?

All AI-driven features in SnapStream are optional – if you prefer not to use a particular AI feature, you can simply turn it off. We believe AI should be a helpful tool on your terms, which means you decide if and when to use it.

We hope this policy gives you a clear understanding of how we use AI at SnapStream. Your trust is important to us, and we will continue to make our AI features helpful, secure, and worthy of your trust.

Last update: 3/27/2025